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May 202017
 


Job Vacancy: Customer Service Representative

Location: Nairobi

Very Urgent

Are you a lady, a degree / diploma holder who is ready to work in shifts?

Our client, an online dating company that operates 35 niche dating websites based on religion, ethnicity, lifestyle and special interests is looking for enthusiastic and self motivated customer Service representatives with a clear accent and flexible to work on shift basis.

The ideal candidate must have outstanding computer skills and ready to work in a call centre.

Key Responsibilities

  • Screening and moderating user submitted content, answering support requests and performing support functions.
  • Moderating and screening written user content on Profiles
  • Moderating and screen to work in shifting user submitted photos
  • Answering Online Help Requests
  • Answering telephone support requests
  • Processing Testimonials (depending on language)
  • Various support tasks assigned

Key Skills and Competences

  • Internet and Computer literate
  • Excellent communication skills.
  • Degree/ Diploma in any field
  • Passion for Customer Service
  • Ability to respond promptly to customer inquiries
  • Ability to multitask and take up more workload when required
  • Ability to work with multiple tabs and multiple browsers efficiently in a web browser based support system (speed and accuracy are important)
  • Very good work ethics (is reliable, motivated, professional)

Ladies are encouraged to apply.

To apply, send your CV and cover letter only to cvs@flexi-personnel.com before close of business 25th May 2017.

Clearly indicate the position applied for on the subject line.

NB: Flexi Personnel Ltd does not charge candidates for job placement.

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