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May 202017
 


Job Vacancy: Customer Service Representative

Location: Nairobi

Very Urgent

Are you a lady, a degree / diploma holder who is ready to work in shifts?

Our client, an online dating company that operates 35 niche dating websites based on religion, ethnicity, lifestyle and special interests is looking for enthusiastic and self motivated customer Service representatives with a clear accent and flexible to work on shift basis.

The ideal candidate must have outstanding computer skills and ready to work in a call centre.

Key Responsibilities

  • Screening and moderating user submitted content, answering support requests and performing support functions.
  • Moderating and screening written user content on Profiles
  • Moderating and screen to work in shifting user submitted photos
  • Answering Online Help Requests
  • Answering telephone support requests
  • Processing Testimonials (depending on language)
  • Various support tasks assigned

Key Skills and Competences

  • Internet and Computer literate
  • Excellent communication skills.
  • Degree/ Diploma in any field
  • Passion for Customer Service
  • Ability to respond promptly to customer inquiries
  • Ability to multitask and take up more workload when required
  • Ability to work with multiple tabs and multiple browsers efficiently in a web browser based support system (speed and accuracy are important)
  • Very good work ethics (is reliable, motivated, professional)

Ladies are encouraged to apply.

To apply, send your CV and cover letter only to cvs@flexi-personnel.com before close of business 25th May 2017.

Clearly indicate the position applied for on the subject line.

NB: Flexi Personnel Ltd does not charge candidates for job placement.

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The post Online Dating Company Customer Service Representative Job in Nairobi appeared first on JSEP KENYA.

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“Why are you leaving your current job?” Hiring managers want to know your motivation for wanting to leave your current job. Are you an opportunist just looking for more money or are you looking for a job that you hope will turn into a career? If you’re leaving because you don’t like your boss, don’t talk negatively about your boss–just say you have different work philosophies, Teach says. If the work was boring to you, just mention that you’re looking for a more challenging position. “Discuss the positives that came out of your most recent job and focus on why you think this new position is ideal for you and why you’ll be a great fit for their company.” If you’ve already left your previous job (or you were fired), Sutton Fell suggests the following: If you got fired: Do not trash your last boss or company. Tell them that you were unfortunately let go, that you understand their reasoning and you’ve recognized areas that you need to improve in, and then tell them how you will be a better employee because of it. If you got laid off: Again, do not trash your last boss or company. Tell them that you were let go, and that you understand the circumstances behind their decision; that you are committed to your future and not dwelling on the past; and that you are ready to apply everything that you learned in your last role to a new company. If you quit: Do not go into details about your unhappiness or dissatisfaction. Instead, tell them that while you valued the experience and education that you received, you felt that the time had come to seek out a new opportunity, to expand your skills and knowledge, and to find a company with which you could grow.
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