EUCOOKIELAW_BANNER_TITLE

Dec 222016
 

Our client, an international Company providing mobile money solutions, is looking for a Regional Service Manager for its offices in Nairobi. The successful candidate will be responsible for the day to day management of the regional services team, as well as managing the change and support requests raised by the regional customers and also those assigned from other regional teams.MUST be French speaking.
Key Responsibilities:
• Management of all customers, including tasks like: Retail Enablement & Billing Software Patch Installation, Testing of services and Operating Patching.
• Review of customer backups procedures.
• Manage support tickets/issues.
• Respond to customer queries in a timely fashion and in accordance with any support agreements or SLA’s that may be in place.
• Meeting support contracts SLA’s.
• Monthly customer and management reports.
• Monitoring and managing supported environments.
• Comply with all company policies.
• Undertake all work in a safe manner and follow all company and workplace health and safety procedures.
• Identify new hazards and advise manager or workplace H&S representative/coordinator.
• Accurately report incidents and accidents to manager or workplace H&S representative/co-ordinator.
Qualifications:
• Ability to work and manage team members remotely.
• 5+ years of customer support.
• 3+ years of hardware support.
• 3+ years of software support.
• Experience with Oracle, Redhat and Java.
• Working knowledge of Unix.
• Working knowledge of SQL.
• Ability to think conceptually.
• Excellent verbal and written communication skills.
• Availability to travel.
• French speaking.
Applications:
Please click on the tab below to apply;

The post Regional Service Manager appeared first on JSEP KENYA.

click here for more details and apply to position

SIMILAR JOBS ( NEWEST )

JOB INTERVIEW
Tipical Questions
“Where do you want to be five years from now?” “What employers are really asking is, ‘Is this job even close to your presumed career path? Are you just applying to this job because you need something? Are your long-term career plans similar to what we see for this role? How realistic are your expectations for your career? Have you even thought about your career long-term? Are you going to quit after a year or two?’”
Questions to ask
Who previously held this position? This seemingly straightforward question will tell you whether that person was promoted or fired or if he/she quit or retired. That, in turn, will provide a clue to whether: there’s a chance for advancement, employees are unhappy, the place is in turmoil or the employer has workers around your age.