EUCOOKIELAW_BANNER_TITLE

Nov 022016
 

Call Center Team Leader Jobs at Royal Agencies

Department:Call Center
Reports to:Call Center Manager

Objective of the position: Ensure that all Call-center functions are adequately carried out effectively, putting into cognizance clients’ satisfaction and increased stake-holders value.

Call Center Team Leader Job Responsibilities

  • Execute the work schedule and ensure team members adhere to it.
  • Implement policies and procedure
  • Staff record management in call center.
  • Coaching, training and motivating staff.
  • Monitoring random calls to improve quality minimize errors and track operative performance.
  • Assist the Call Center Manager with performance evaluation.
    Investigate and resolve customers’ issues escalated by team members.
  • Ensure all call center team members are living the organizational brand by operating in an environment that is customer service driven and team work oriented.
  • Prepare and ensure that reports are submitted in a timely manner.
  • Ensure that staff adhere strictly to floor rules reporting time and working hours
  • Any other job that may be assigned to him/her by the Call Center Manager.

Qualifications for the Call Center Team Leader Job

  • A university degree or equivalent with experience in related industry.
  • Minimum 2 years of experience in a busy call center.
  • Integrity and diligent
  • Should be good at communication, and Influencing.
  • Able to employ analytical and problem solving skills.
    Must have excellent time management skills
  • Must be good at coaching and mentoring other staff.
  • Must be efficient proficient at using the MS Office suite and a fast leaner of new software.
  • Must possess a high capability of telephone etiquette.
  • Must be good at team work.

How to Apply
Qualified candidates should send their CV’s quoting relevant skills and experience to info@royalagencies.org. Only the shortlisted candidates will be contacted.

Job Category: CUSTOMER SERVICE JOBS IN KENYA, JOB VACANCIES IN KENYA, KENYAN JOBS Employer: ROYAL AGENCIES JOBS KENYA

The post Call Center Team Leader Jobs Royal Agencies appeared first on JSEP KENYA.

click here for more details and apply to position

SIMILAR JOBS ( NEWEST )

JOB INTERVIEW
Tipical Questions
Tell Me About Yourself People tend to meander through their whole resumes and mention personal or irrelevant information in answering--a serious no-no. Keep your answer to a minute or two at most. Cover four topics: early years, education, work history, and recent career experience. Emphasize this last subject. Remember that this is likely to be a warm-up question. Don't waste your best points on it. And keep it clean--??no weekend activities should be mentioned.
Questions to ask
Who previously held this position? This seemingly straightforward question will tell you whether that person was promoted or fired or if he/she quit or retired. That, in turn, will provide a clue to whether: there’s a chance for advancement, employees are unhappy, the place is in turmoil or the employer has workers around your age.